Privacy
Sick collects business contact details and application information when users submit an inquiry, request a quotation, ask for service support, or communicate through the website. Typical information may include name, company, email address, phone number, country or region, instrument type, process notes, model references, and any documents or photos provided to explain the installed condition. This information is used to respond to the request and to keep the technical discussion connected to the correct evidence.
Application notes can include operational details such as measured range, output signal, approval territory, calibration expectation, or maintenance timing. Users should avoid submitting confidential plant data unless it is necessary for the request and they are authorized to share it. Sick uses reasonable organizational and technical measures to protect submitted information, but no online transmission or storage method can be guaranteed as completely secure.
Information may be shared with relevant internal staff, authorized service partners, logistics providers, or technical specialists when that sharing is needed to answer the inquiry, quote an item, arrange support, or maintain a service record. Sick does not sell inquiry data as a standalone product. The website may also use basic operational logs to maintain security, diagnose errors, and understand how business visitors navigate product and service pages.
When a request becomes a service record, limited information may be retained so later conversations can refer to the same installed tag, calibration expectation, or replacement history. Retention periods depend on the type of interaction, legal obligations, commercial record rules, and the practical need to support a customer over time. Access to those records is limited to people who need the information for sales, support, logistics, quality, or compliance work.
Users may request correction or deletion of their contact information when applicable business, legal, or service-record obligations do not require retention. Policy updates may be posted on this page as data practices, legal requirements, or website functions change. Continued website use after an update means later interactions will be handled under the revised policy.